Terms of Service
Matter Point — operated by Teknas Solutions Pty Ltd (ABN 64 654 175 952)
Effective date: 26 June 2026
1. Introduction
These Terms of Service ("Terms") govern access to and use of the Matter Point platform ("Platform"), a cloud-based matter management solution operated by Teknas Solutions Pty Ltd ("we", "us", "our"). By subscribing to or using the Platform, the subscribing organisation ("Client") agrees to these Terms.
The Platform is provided exclusively to business clients — migration agents, immigration lawyers, legal practices, and related professional services firms. It is not intended for use by individual consumers.
2. Definitions
| Term | Meaning |
|---|---|
| Platform | The Matter Point SaaS application accessible at app.matterpoint.com.au |
| Client | The organisation that has subscribed to the Platform |
| User | An individual authorised by the Client to access the Platform |
| Matter Data | Data uploaded or created by the Client within the Platform |
| Subscription | The paid access plan selected by the Client |
3. Access and Accounts
3.1 The Client is responsible for ensuring all Users comply with these Terms.
3.2 The Client must maintain the confidentiality of login credentials and notify us immediately of any unauthorised access.
3.3 We reserve the right to suspend access if we reasonably believe an account has been compromised or is being used in breach of these Terms.
4. Subscription and Payment
4.1 Access to the Platform requires a paid Subscription. Subscription fees are set out in the applicable order form or pricing page.
4.2 Subscriptions are billed in advance on a monthly or annual basis as selected by the Client.
4.3 All fees are in Australian dollars (AUD) and exclusive of GST unless stated otherwise.
4.4 We may update pricing with 30 days' written notice. Continued use after the notice period constitutes acceptance of the new pricing.
4.5 Fees are non-refundable except as required by Australian Consumer Law or as expressly stated in these Terms.
5. Acceptable Use
The Client and its Users must not:
- Use the Platform for any unlawful purpose
- Upload content that infringes third-party intellectual property rights
- Attempt to reverse engineer, decompile, or copy the Platform
- Use the Platform to transmit malware or conduct security attacks
- Resell or sublicense access to the Platform without our written consent
- Use the Platform in a way that disrupts service for other clients
6. Matter Data and Ownership
6.1 The Client retains ownership of all Matter Data uploaded to the Platform.
6.2 The Client grants us a limited licence to process Matter Data solely to provide the Platform services.
6.3 The Client is responsible for ensuring it has the right to upload and process any personal information of third parties in accordance with the Privacy Act 1988 (Cth) and applicable migration laws.
6.4 We do not access or use Matter Data for any purpose other than providing the Platform, unless required by law.
7. Google Integration
7.1 The Platform offers optional integration with Google Calendar, Google Drive, and Google Contacts via OAuth 2.0.
7.2 By connecting a Google account, the User authorises the Platform to access and manage data in accordance with the permissions granted and our Privacy Policy.
7.3 Google's own Terms of Service and Privacy Policy apply to data held within Google's services.
7.4 We are not responsible for any loss of data or service interruption caused by changes to Google's APIs or policies.
8. Intellectual Property
8.1 All intellectual property in the Platform, including software, design, and documentation, is owned by Teknas Solutions Pty Ltd or its licensors.
8.2 Nothing in these Terms transfers any intellectual property rights to the Client.
9. Confidentiality
Each party agrees to keep the other's confidential information (including pricing, technical specifications, and Matter Data) strictly confidential and not to disclose it to third parties without prior written consent, except as required by law.
10. Warranties and Disclaimers
10.1 We warrant that we will provide the Platform with reasonable care and skill.
10.2 We do not warrant that the Platform will be uninterrupted, error-free, or suitable for any specific purpose beyond those described in our documentation.
10.3 To the extent permitted by law, all implied warranties are excluded.
11. Limitation of Liability
11.1 To the maximum extent permitted by law, our total liability to the Client for any claim arising under or in connection with these Terms is limited to the fees paid by the Client in the three months preceding the claim.
11.2 We are not liable for any indirect, consequential, special, or incidental loss, including loss of data, loss of revenue, or loss of business opportunity.
11.3 Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded under Australian Consumer Law.
12. Termination
12.1 Either party may terminate the Subscription with 30 days' written notice.
12.2 We may terminate or suspend access immediately if the Client breaches these Terms and fails to remedy the breach within 7 days of written notice.
12.3 On termination, the Client may request an export of their Matter Data within 30 days. After that period, we may delete the data.
13. Changes to the Platform and Terms
13.1 We may update the Platform at any time, including adding, modifying, or removing features.
13.2 We may update these Terms with 30 days' notice for material changes. Continued use after the notice period constitutes acceptance.
14. Governing Law
These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales.
15. Contact
Teknas Solutions Pty Ltd
ABN: 64 654 175 952
Email: info@matterpoint.com.au
Website: www.matterpoint.com.au