Support
Matter Point — operated by Teknas Solutions Pty Ltd (ABN 64 654 175 952)
Contact our team
Use the form below or email info@matterpoint.com.au. Support is provided during Australian business hours (Monday to Friday, Sydney time). Please do not send passwords or full client identity documents.
Embed this form on another site with <iframe src="https://www.matterpoint.com.au/embed/contact-us" …>.
Account and access
I can't sign in
Use Forgot password on the sign-in page. If your account has been deactivated, contact your firm's Matter Point administrator.
Adding team members or changing permissions
Firm administrators can invite staff in Settings > Team and adjust what each role can see and do in Settings > Access. If a menu or setting is missing, your role may not have permission for it.
Subscription and billing
Firm administrators can manage the Matter Point subscription in Settings > Billing. For invoices or plan changes, email us from your administrator account.
Integrations
Personal connections, set up by each user in Settings > Calendar:
- Google Calendar or Microsoft 365 — sync appointments to your calendar and create Google Meet or Teams links for Video bookings.
- Zoom — create Zoom meetings and join links automatically for Video bookings. See the Zoom integration guide.
Firm-wide connections, set up by an administrator in Settings > Integrations:
- Google Drive — store and organise matter documents in your firm's Drive.
- Stripe — accept online payments for client invoices.
- Email (SMTP) — send client emails from your firm's own mail server.
Removing an integration and its data
Disconnecting Google Calendar, Microsoft 365, or Zoom in Settings > Calendar deletes the stored access tokens immediately. Administrators can disconnect firm-wide integrations in Settings > Integrations. To request deletion of other data held by Matter Point, email us from your firm's administrator account.
Reporting a security issue
Email info@matterpoint.com.au with "Security" in the subject line. We acknowledge security reports within 3 business days.